NorthNest Finds — Canada
Last updated: October 13, 2026
At NorthNest Finds, we want our customers to shop with confidence. If you experience an issue with your order, please contact our customer support team so we can help.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and photographs where available.
We will review your request and arrange an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable consumer protection laws.
Change-of-Mind Returns
Returns for reasons such as ordering the wrong item or changing your mind are subject to the return conditions disclosed on the product page and at checkout.
Please contact us before returning any merchandise. Return eligibility, instructions, and any applicable shipping costs will be confirmed before you send an item back.
Order Cancellations
If you need to cancel an order, contact us promptly. We will attempt to cancel it before fulfillment. Once an order has been shipped, cancellation may no longer be possible, and any applicable return process will apply.
Refund Processing
When a refund is approved, it will normally be issued to the original payment method. Processing times vary depending on your financial institution and payment provider.
Return Shipping
Do not send products to our business address or to a supplier without receiving return instructions.
Where a return is accepted, we will explain the return destination and any applicable shipping costs before the return is sent.
Your Consumer Rights
Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable Canadian federal or provincial consumer protection laws.
Contact Us
For assistance with orders, returns, refunds, or damaged products, please use the contact information provided on our website.
Website: https://northnestfinds.com